Сонгогдсон аймаг, дүүргийн Нийгмийн даатгалын хэлтсүүдэд чанарын менежментийн (ISO 9001: 2015) сургалт зохион байгуулах зөвлөх компани сонгон шалгаруулна
Урилгын дугаар: D2/CS/048
Захиалагч: Хөдөлмөр, Нийгмийн хамгааллын яам
Зарын төрөл: Зөвлөх үйлчилгээ
Зарласан огноо: 2021-07-28
Дуусах огноо: 2021-08-11 15:00:00  

Зарын урилга

A. BACKGROUND

Mongolia received a credit from the International Development Association (IDA) for the Strengthening Fiscal and Financial Stability Project (SFFSP). The Objective of the SFFS Project is designed to improve fiscal policy and sustainability in a mineral-based economy, protect the poor and vulnerable, and restore confidence in the financial sector. The project is designed into five components: (I) Strengthening Macroeconomic and Fiscal Management; (II) Improving the Efficiency of Public Financial Management; (III) Enhancing Financial Sector Stability; (IV) Strengthening the Social Protection System; (V) Project Management and Monitoring. The objectives are to Strengthening fiscal responsibility and implementing relevant policy measures, improving fiscal discipline, strengthening the resiliency of the banking system, improving public expenditure quality in social protection, providing support for Project implementation, coordination, monitoring, and evaluation, including, inter alia, audit arrangements, reporting requirements, procurement, and financial management activities respectively. For more details, please refer to the Project Appraisal Document Report No. PAD2269.

Within the framework of the drafting revised the Social Insurance laws, it is becoming essential for the government to restructure several functions such are extending coverage of the social insurance services, and improving the service delivery system for the citizens, insureds, pensioners, and customers, consequently, the government is being required to support the activities vigorously aimed at achieving the proposed service development goals. This is because of the current legal framework, which imposes a substantial burden for the insureds and employers and clients’ numerous steps for receiving social insurance services. On the other hand, it shows the demanding need for policy advancement, accessibility, and quality of social insurance services.

As stated in Article 5.4 of “Vision — 2050”, Mongolian long-term development strategy policy which has been approved by the Mongolian Parliament as Annex 1 of the Resolution №52 in 2020, “Build a service that serves its citizens, also is professional, efficient, transparent, effective, and sophisticated.” Within the framework of implementing the 1st stage of the objective, which indicated as “Standards of quality is to be established, and make it available for citizens and the general public to monitor the public service as well as engraining service culture that wins the trust of people.” in Section 5 of Action Plan from 2021 to 2030.

Social Insurance General Office (SIGO) has the experience of being a pioneer amongst public administrative organizations in introducing the standards of a quality management system. The introduction of a quality management system in accordance with international ISO 9001:2008 has been initiated by the Director of SIGO with A/101 order on the 10th of July, 2014, and first implemented in Social Insurance General Office, and Social Insurance Departments in Dornod province and Khan-Uul District.

In order to bring in the quality management system in compliance with ISO9001:2008, the Social Insurance Organization inevitably needed the services of a professional organization and signed a cooperation agreement with the Mongolian Productivity Center (MPC). Within the framework of the cooperation, a total of 32 internal pieces of training was organized involving 840 overlapping numbers of employees, providing information and knowledge on the Quality management system to employees of all levels.

One of the essentials in introducing quality management standards is to train an internal auditor, and a total of 41 inspectors and employees were trained as an auditor with 3-4 phase training.

Therefore, in order to confirm the introduction of the quality management system consistent with the International standards, turned to the “Hong-Kong Veritas” Accreditation Service for an audit at the SIGO, and Social Insurance Departments in Dornod province and Khan-Uul district. The audits were performed in November of 2015, December of 2015, and January of 2016 and became certified with the quality management system of ISO9001:2008. In compliance with the standard requirement, post-certification audits were performed successfully.

The introduction of these standards is important in promoting a culture of social insurance, strengthening management capacity, organizing an efficient management system, and ensuring the quality, accessibility, promptness, openness, and transparency of social insurance services.

Consequently, we have been working to introduce, implement and continuously improve the quality management system in the sector, and thus far the following units have been introduced.

Organization

Standard

Certified Organization

Certified  date /year/

1

Social Insurance Department (SID) of Tuv province

MNS ISO

9001:2016

“SFCS” LLC - a certification body

2018

2

SID of Orkhon province

MNS ISO

9001:2016

Mongolian Agency for Standard and Metrology

2018

3

SID of Uvurkhangai province

MNS ISO

9001:2016

“Moncertf’ LLC - a certification body

2019

4

SID of Arkhangai province

MNS ISO

9001:2016

“SFCS” LLC - a certification body

2019

5

SID of Khuvsgul province

MNS ISO

9001:2016

“Moncertf’ LLC - a certification body

2019

6

SID of Darkhan-Uul province

MNS ISO

9001:2016

Mongolian Agency for Standard and Metrology

2019

7

SID of Bayan-Ulgii province

MNS ISO

9001:2016

“SFCS” LLC - a certification body

2020

8

SID of Khuvsgul province

ISO

9001:2015

“MoncertF’ LLC - a certification body

2020

9

SID of Umnu-Govi province

MNS ISO9001:20l5

Mongolian Agency for Standard and Metrology

2020

10

SID of Sukhbaatar province

MNS ISO

9001:2016

“MoncertP’ LLC - a certification body

2020

11

SID of Songinokhairkhan district

MNS ISO

9001:2016

“SFCS” LLC - a certification body

2020

12

SID of Domogovi province

MNS ISO

9001:2016

Mongolian Agency for Standard and Metrology

2020

13

SID of Khentii province

MNS ISO

9001:2016

“Moncertf’ LLC - a certification body

2020

Supporting the Social insurance service, the World Bank’s Strengthening Fiscal and Financial Stability Project provided equipment to Social Insurance Departments of Bayanzurkh district and Zavkhan province so as to introduce One Stop-Social Insurance Service Center” in 2019-2020. Also, the Social Insurance Department of Bayanzurkh district received funding from the project and worked with a consulting firm to implement the ISO 9001:2015 quality management system standard. Currently, the Department is therefore ready to be certified after certification audit.

Furthermore, considering the need for establishing the Lead-Standard Social Insurance Service Center it needs to improve organizational management and provide standard services for customers and it needs to build staff capacity for the social insurance sector.

Therefore MLSP requested to hire a professional entity to train on the implementation of a quality management system according to ISO 9001:2015 for the following Social Insurance Departments.

This includes 1) Moving the Social Insurance General Office, Social Insurance Departments of Dornod province, and Khan-Uul district to ISO 9001:2015 standard. 2) Within the framework of introducing Quality management system in the sector, introduce ISO 9001: 2015 quality management system standard in Social Insurance Departments of Bayankhongor, Bulgan, Gobi- Altai, Govisumber, Dundgovi, Zavkhan, Selenge, Uvs provinces, Bayangol, Sukhbaatar, Chingeltei, Baganuur, and Nalaikh districts.

ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. The main objective is to improve management effectiveness by implementing a Quality Management
 
System. Specific objectives for Quality Management projects: a) improve the business system (organization and management); b) improve the efficiency and effectiveness of organization operations; c) satisfy the demand of current or prospective customers for certification.

It is expected that the implementation of the standard in the social insurance organization will achieve the following results:

  • The quality of services provided to customers of the Social Insurance Departments will be improved.
  • The number of complaints and frustrations from citizens related to social insurance services will be reduced.
  • It will affect the workload of the Social Insurance Department aimags and districts and improve the quality of work.
  • The working environment of the Social Insurance Departments will be improved and job satisfaction will be improved.
  • The staff of the Social Insurance Departments will be able to solve the problem as an opportunity by learning to use risk-based thinking.
B. OBJECTIVE OF THE ASSIGNMENT

The objective of this assignment is to develop the culture of the social insurance organization, strengthen the management capacity, organize the management and control system efficiently and effectively, and ensure the quality, prompt and open transparency of social insurance services, a set of training of international standard MNS ISO 9001: 2016 (ISO 9001: 2015) organize online and classroom.

C. SCOPE OF THE WORK

The following set of training will be organized in order to bring the activities of the SIGO and Social Insurance Departments in line with MNS ISO 9001: 2016 (ISO 9001: 2015) standards:

Task I. To deliver training on quality management (ISO 9001:2015) for the following 8 aimags Social Insurance Departments. ANNEX 1 included the training program and plan.

List of social Insurance Departments of Provinces which would start implementing the Quality Management System ISO9001:2015

Name of the organization

Implementation date

Date of end

1.

SID of Bulgan province

2021.08.02

2021.12.15

2.

SID of Selenge province

2021.08.02

2021.12.15

3.

SID of Govi-Altai province

2021.08.02

2021.12.15

4.

SID of Uvs province

2021.08.02

2021.12.15

5.

SID of Bayankhongor province

2021.08.16

2021.12.15

6.

SID of Zavkhan province

2021.08.16

2021.12.15

7.

SID of Govisumber province

2021.08.16

2021.12.15

8.

SID of Dundgovi province

2021.08.16

2021.12.15

7.

SID of Govisumber province

2021.08.16

2021.12.15
















Task II. To deliver training on quality management (ISO 9001:2015) for the following 5 districts Social Insurance Departments. ANNEX 2 included the training program and plan.

List of social Insurance Departments of Districts which would start implementing the Quality Management System ISO9001. 2015

Name of the organization

Implementation date

Date of end

1.

SID of Chingeltei district

2021.09.02

2021.12.30

2.

SID of Baganuur district

2021.09.02

2021.12.30

3.

SID of Bayangol district

2021.09.02

2021.12.30

4.

SID of Sukhbaatar district

2021.09.02

2021.12.30

5.

SID of Nalaikh district

2021.09.02

2021.12.30

Task III. To deliver training on quality management (ISO 9001:2015) for the SIGO and Social Insurance Departments of Dornod aimag and Khan-Uul district. ANNEX 3 included the training program and plan.
Move date of the Social Insurance General Office and Social Insurance Department of Dornod Province and Khan-Uul District from ISO9001:2008 standard to ISO9001:2015 standard.

Name of the organization

Implementation date

Date of end

1.

SIGO

2021.09.10

2021.12.20

2.

SID of Dornod province

2021.09.10

2021.12.20

3.

SID of Khan-Uul district

2021.09.10

2021.12.20


D. DELIVERABLES

The services and deliverables shall include but shall not be restricted to that required in the following List of Specifications and Technical Standards:
Deliverable 1. Finalized training programs with PP, handouts, and lesson plans for all Annexes ; (referring to Task I, II, III);
Deliverable 2. The training report should include a participants list, training pictures, training report of each department, and all video lessons' CDs in accordance with the requirements of the e-learning platform. Certificates will be issued to successful participants after the training.
Upon completion of the training program, SIGO and selected Social Insurance Departments of 9 provinces and 6 districts will be ready for certification in accordance with ISO 9001: 2015. However, this assignment, not covered certification expenses, and it is not expected certification to be done by the professional entity. (referring to Task I, II, III).

E. CONSULTANT’S QUALIFICATIONS/SELECTION CRITERIA

Requirements for the professional entity to provide training services conforming to ISO9001: 2015 Quality Management System for Social Insurance Organizations
General requirements for the professional entity:
  • Experienced in implementing projects to introduce international quality management systems in the activities of large state-owned and public service organizations;
  • Must be in cooperation with international organizations; (EBRD and professional organizations)
  • Have the ability to support the organization in further habituation and improvement of the quality management system;
  • Experienced in organizing the project efficiently and introducing it at a professional level;
  • Have the capacity of human resources in consulting at least 5 units simultaneously;
Requirements for the team leader of the professional entity:
  • Education: should have at least a master degree;
  • Experienced in quality management, with at least of 3-year experience in consulting and of a managerial position;
  • Expertise in productivity and quality management, experience in advising many organizations on productivity and quality methods and programs;
  • Experienced in providing technical assistance in quality management to government organizations, prove the experience;
  • Experienced in project management, including leading quality management projects and other standards and successfully implementing them in the branches of the capital city and 21 provinces;
  • Ability to coordinate the work of relevant parties, provide information, manage cooperative relations, solve problems, and have teaching methods;
  • Complex problem-solving with high ability to analyze problems and experienced in policy-making;
  • Excellent oral and writing communication skill in English;
  • Highly skilled in reporting, elucidating, and communicating;
  • To be able to keep the organization’s confidentiality, morally upright and reliable;
Two professional auditors should have:
  • Education: should have a bachelor or master degree;
  • Experience: Experienced in quality management, with at least of 3-year experience in auditor and consulting position;
  • Language skiJls: Excellent written skills in Mongolian and understanding of English;
  • Other: Excellent interpersonal skills with the ability to function effectively and collaboratively in a team environment. Have the ability to perform and manage high-quality work in a relatively short period.
Two professional teachers should have:
  • Education: should have at least a bachelor degree;
  • Experience: Experienced in quality management, with least of 3-year experience in auditor and consulting position;
  • Language skills: Excellent written skills in Mongolian and understanding of English;
  • Other: Excellent interpersonal skills with the ability to function effectively and collaboratively in a team environment. Have the ability to perform and manage high-quality work in a relatively short period.

F. SUPERVISION AND REPORTING

The professional entity will report directly to the Head of a working group, who is the Director of Policy, Planning Department (PPD). The professional entity will work on a day-to-day basis under the guidance of the head of the Social Insurance General Office on technical matters related to the assignment. Work progress will be presented during the working group meeting or other meetings as needed.
The Director of PPD shall evaluate the performance on the agreed deliverables and approve the invoices for the delivered outputs.
The consulting agency shall provide a 2-3 pages summary progress report detailing the achievements and impediments in executing the entire assignment effectively. The MLSP and SFFS PIU will provide input to the evaluation of the consultant’s performance.
 
G. CONTRACT DURATION

The consultancy is expected to commence in August 2021 with a total duration of 5 months. The Clients are allowed to choose their starting training time during the contract period. If any of the tasks specified is not completed and/or accepted by the Client within the agreed-upon timeline, the consultant shall complete the tasks without any additional cost within an agreed-upon timeline.
Payments will be released upon satisfactory completion of the deliverables according to the following schedule:
Deliverable 1 and 2: 40% of the total contract amount Deliverable 3 and 4: 60% of the total contract amount.

H. INSTITUTIONAL ARRANGEMENTS

The Social Insurance General Office will provide office space for the professional entity and to cooperate with them for successful training. The professional entity will have access to all necessary data and information.


Please submit the following documents in English via email to procurement_sgm@sffs.mn or in a sealed envelope no later than 15:00 PM, August 11, 2021:  

- Letter of Expressions of Interest; 

- Company introduction along with a copy of state registration certificate; 

- Audited financial statements for 2019 and 2020; 

- Implementation Plan and Schedule; and

- Evidence of specific experience and qualification information of the firm relevant to the assignment. (Annex IV)

Expressions of Interest should be clearly marked “professional entity to deliver training on quality management (ISO 9001:2015) for selected aimags’/districts’ Labor and Welfare Service Departments  with Ref no. D1/CS/051)”. 

The consultant will be selected in accordance with the World Bank’s Procurement Regulations for IPF Borrowers (July 2016).

The submitted documents will not be returned to the applicants. Please be noted that incomplete applications would not be considered for evaluation. Only selected candidate will be contacted. Further information can be obtained at the address below during office hours: 8:30 to 17:30 hours (local Ulaanbaatar time) or procurement_sgm@sffs.mn.

Address for submission of Expression of Interest: Attention to Ms.Oyunyam.M, Procurement Specialist, Strengthening Fiscal and Financial Stability Project, Address: Room #205, Negdsen undestnii 8/2, 4th khoroo, Chingeltei District, Ulaanbaatar, Mongolia. 

Холбоо барих

70120582

Хавсралт

1. Хавсралт 1, 2, 3
2. Хавсралт 4

СҮҮЛД ЗАРЛАСАН ЗАР
A31/CS/018 Дотоодын үнэт цаасны хоёрдогч зах зээлийг хөгжүүлэх төлөвлөгөө боловсруулах, ЗГҮЦ-ны бүхий л төлбөр тооцоо гүйцэтгэх бүтцийг тодохойлох дотоодын зөвлөх сонгон шалгаруулна

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Захиалагч: Сангийн яам

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D1/NC/004 Нийгмийн халамжийн шинэчлэл, хөтөлбөрүүдийн талаарх олон нийтийн мэдлэг мэдээллийг дээшлүүлэх контентуудыг Фэйсбүүк, Вэб, Твиттер гэх мэт олон нийтийн сүлжээгээр түгээх мэргэжлийн байгууллага сонгон шалгаруулна

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Төрөл: Зөвлөхийн бус үйлчилгээ


D1/NC/003 Нийгмийн халамжийн шинэчлэл, хөтөлбөрүүдийн талаарх мэдээллийг ТВ-ээр олон нийтэд түгээх мэргэжлийн байгууллага сонгон шалгаруулна

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Төрөл: Зөвлөхийн бус үйлчилгээ


C31/CS/001 Монгол Улсын Хадгаламжийн даатгалын корпорацийн нөхөн төлбөрийн системийг боловсруулах дотоодын зөвлөх компани сонгон шалгаруулна

Дуусах огноо: 2021-09-06 15:00:00   Зарласан огноо: 2021-08-23

Захиалагч: Сангийн яам

Төрөл: Зөвлөх үйлчилгээ


C11/CS/038 Санхүүгийн түрээсийн тухай хуульд оруулах нэмэлт, өөрчлөлтийн төслийг боловсруулах дотоодын зөвлөх сонгон шалгаруулна

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Төрөл: Зөвлөх үйлчилгээ


11/CS/0010 Орлого, зарлага болон өрийн дүн шинжилгээний excel-д суурилсан загварыг боловсруулах дотоодын зөвлөх сонгон шалгаруулна

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Төрөл: Зөвлөх үйлчилгээ


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